Returns & Exchanges
At Genie Collection, we want you to be completely satisfied with your beauty experience; if you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Ensure the beauty products are unused and in their original packaging, then securely pack them to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use a trackable shipping service to send the package back to our fulfillment center.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing